FAQs about our Affinity Tables & Couches

Just wipe clean with a damp cloth. There is no need to use oils to maintain the fabrics, which are designed to be long-lasting and hard wearing with a regular wipe down.

Please contact us and we’ll have a specialist get in touch to help.

We’re primarily a web-based shop. This means we have lower overheads, allowing us to keep costs low and pass these savings onto you. However, you can often see our couches at trade shows, in people’s salons, spas & hotels up and down the country, or if you’re nearby in Oxfordshire, you are more than welcome to visit the warehouse and Affinity showroom. If you have a special request or larger order, let us know and we can arrange a visit. 

Yes, please let us know in the order notes at checkout and we’ll usually be able to do that. As standard, we send it out ASAP unless otherwise stated – specifically next working day if your order is received before 12pm.

No problem. First, if you have any doubt about which model is best for you, please get in touch and we’ll have a specialist get in touch to help. However if the table is not right for you after it’s arrived, just let us know by replying to your order confirmation or get in touch. We’ll help you out however needed – whether with a swap or a simple no quibble return. Our goal is to get you the perfect couch!

Affinity couches are of the highest quality, but occasionally you might need some help if something goes wrong! We’re here for you whether you’re a customer or not, and whether you are in warranty or not. Body Massage Shop has been supporting businesses and therapists for over 15 years, so we offer a full aftercare service, and can often fix things easily and quickly if something were to go wrong or break. As standard, all Affinity tables come with a 2 year guarantee on the materials and components, with an extended 10 year guarantee on the frame and legs as standard.

Yes, we offer a discount to any student or therapist currently undertaking a course – click here to let us know prior to placing your order.

Here’s just a few of the reasons! We’re an authorised retailer for all our equipment and work with Affinity day-in day-out to dispatch Affinity items, provide expert advice and get issues addressed quickly, and have done since the start. We’ve had many, many 1000s of happy customers over the years (and a few famous ones too!), offer impeccable advice where needed, go out our way to sort any problems and offer support beyond the manufacture warranty, offer easy returns including collections for larger items, and always offer the lowest price possible (get in touch if you find you need us to beat a price for you!). We also offer a discount to any student or therapist currently undertaking a course – click here to let us know prior to placing your order. If you’ve come this far – here’s a little secret too: our phone lines are available even outside our listed opening hours, 24 hours a day, 7 days a week, including bank holidays and Christmas Day (give it a try!). We usually respond to emails in hours, not days, and all replies are dealt with on a personal level. If you have any questions at all, please get in touch, we’d love to hear from you.