Frequently Asked Questions

Please see the summary on this page: Delivery Services & Charges. If in any doubt, please send us a note via email (support@bodymassageshop.com) or reply to your order confirmation so we have all the information to hand and can get right back to you.

Please let us get the tracking details for you to see where’s it’s at – drop us an email to support@bodymassageshop.com.

Please see the summary on this page: Delivery Services & Charges for more information about how long delivery takes.

You don’t need to do anything, so just look forward to your delivery! After placing your order, your order will be immediately dealt with and we will begin to dispatch it. You will also be emailed an order confirmation, and we will contact you should we need to speak to you about your delivery at all (for example, for specialist items). For next day deliveries, you can expect your order the following day. For small items sent within the UK, you can expect your order approximately 3-5 days after placing your order.

For most items you will receive a card through your door which will allow you to rearrange delivery for a suitable day or collect it from a nearby depot.

You’re welcome to add a note to checkout, but please ensure someone is available to sign for your delivery, or alternatively if you will be out, the courier will leave a calling card with some instructions for redelivery so please don’t worry. Please see our delivery services and charges for more information.

Please get in touch by emailing wholesale@bodymassageshop.com, specifying the products you are interested in, and we will get back to you with more information.

We can accept an order to be delivered on a future date, please enter instructions into the notes box at checkout. Some items will offer the ability for selecting a time slot at checkout as well. We can’t normally specify a specific delivery time for other items though as it is often down to our courier’s schedule for the day. Please see our delivery services and charges for more information.

Where available, this option will show automatically at checkout for an calculated extra fee for certain items. Not all items will have this option, however. If you want to see if we can accommodate other items or have a special request, please let us know and we’ll do our best to help. For other products or general enquiries please contact us at relax@bodymassageshop.com in writing so we can get back to you right away.

We are a solely internet-based company so we can offer the best prices possible, meaning we don’t have the large costs associated with a showroom. Instead, we offer the Body Massage Shop Guarantee on all our products and full manufacturer warranties. Please contact us if you have any questions on our products, as we can get straight back to you with the answer.

Yes! Please contact us by clicking the ‘product enquiry’ button on a product’s page, or email relax@bodymassageshop.com with your question and the name of the product. We’ll be happy to help.

Yes. Delivery is calculated at checkout automatically for most mainland European delivery addresses. For other addresses outside mainland Europe or outside mainland UK, contact us for a complete quote at support@bodymassageshop.com with your full address.

For items sent internationally outside the UK, your country may charge a customs tax when the items arrive. Usually you will be notified and asked to pay (if required) or confirm delivery by the courier. In some countries when ordering medical goods, you may not be required to pay duties, or you may be able to claim it back. For small value items in some countries, goods may also be exempt – everywhere is different. The courier will help with it all when it arrives – keep an eye on the tracking details we give you.

The easiest way is to reply to your confirmation email. Alternatively, please drop us a line at support@bodymassageshop.com. Read more about returns.

Refunds can take up to 30 days, but in reality will usually take less than this to process after the returned item is received. Read more about returns.

All prices shown are inclusive of VAT. A breakdown of the VAT included is shown at checkout and on your order confirmation, along with our VAT number.

Maybe your email address had a typo – please email relax@bodymassageshop.com with your name and postcode so that we can send you another copy of your order confirmation by replying to your message. Your order is not affected by an incorrect email address. Please also double check your spam mailbox.

All the time! You’ll see sale prices and any special offers mentioned at the top of product pages. We offer the best prices anywhere online so offer unbeatable prices anyway, but since you’re looking – here’s a further £5 off your basket.  The code to enter into the basket is ‘FIVEOFF’ (one word). This works on a basket valued over £100.

If you have a question not listed here, do feel free to drop us a line at support@bodymassageshop.com and we’d be happy to help.