Looking for an international delivery quote? Please contact us at firstname.lastname@example.org or fill out the form here so we have time to get your quote. Please include your full address, as without it we can't get you an exact quote. We will then get back to you, typically within a few hours. Read below for more information about our delivery services, charges and destinations.
Our Delivery Services
- Orders over £50: Free UK mainland delivery.
- Orders under £50: Standard 3-5 Day Delivery at £5.95; where available, a Next Day Delivery optional upgrade for these small items is shown automatically at checkout.
- Massage tables, inversion equipment, most body massagers: Free Next Day UK Delivery (if ordered before 12pm). Excludes weekends and Bank Holidays.
- Not in to receive delivery? You’ll receive a card with information on about re-delivery. Some items may arrive separately. Full delivery Ts & Cs below.
- Outside mainland UK? Read below.
Free Overnight UK Delivery
We always deliver free of charge for orders over £50 to the UK mainland (Scotland excluding Highlands, England, Wales). For orders under £50, there is a small charge at checkout.
All massage tables and large inversion therapy equipment (including Gravity Boots) will be delivered to you the following working day via an overnight service within mainland UK if the order is placed before 12:00pm on the day before delivery. In the very unlikely event that we are unable to get the delivery for you the following day, we’ll endeavour to let you know right away, although 95% of next day deliveries arrive on time with the courier. Once your item is with the courier it will be delivered as soon as possible by them, but occasionally at peak times they might be late or delayed.
Some items can be delivered specifically before 12pm on your delivery day – this option will be shown automatically for an optional small cost at checkout.
Unless we can combine small items with a larger item which can be sent overnight, smaller items may be sent separetely via standard Royal Mail / TNT 3 Day delivery. Different small items may be sent in separate packages. Please allow 3-5 days for all items to arrive.
Orders under £50.00 have a small delivery charge and will usually be sent by Royal Mail / TNT 3 Day. Some items under £50 can be delivered next day if needed, and this will be shown at checkout if available.
Massage chairs take around 2-3 weeks to deliver from the date of order. We will contact you after receiving your order to arrange a suitable delivery date.
Northern Ireland, Highlands, Isle of Wight, Isle of Man, Channel Islands, Isle of Lewis, Orkney etc
There maybe a charge to Northern Ireland, crown dependencies and the other islands or remote areas within the United Kingdom depending on the size and value of the product. Please contact us via email at email@example.com for a quote prior to checkout with the items and full address if you would like to confirm a quote for delivery before checkout, and we will get straight back to you.
International Delivery – within Europe
For international delivery within Europe, there is a charge of approximately £30-£90 which is applied at at checkout and covers most of Europe.
Most deliveries take approximately 5-7 days for delivery, but please allow more for any customs work or delays if necessary.
Some large items sent abroad which require a specialist delivery service (e.g. the Teeter Power VI inversion table) may incur an extra charge as they are palletised items. Please contact us via email at firstname.lastname@example.org for a quote prior to checkout with the items and full address if you would like to confirm a quote for delivery before checkout, or we may need to contact you after checkout to let you know the extra charge.
International Delivery – outside Europe
For delivery destinations outside Europe please contact us via email at email@example.com for a quote prior to checkout with the items and full address. We will provide a quote by searching the cheapest quote with several delivery companies.
Please allow 1 – 2 weeks for delivery.
Don’t worry, we don’t overcharge for delivery and where possible subsidise the cost ourselves.
Delivery Times & Address
A signature will be required for most items, and someone will need to be in to receive your deliveries. Unfortunately, it is at the delivery driver’s discretion as to whether or not your order can be dropped off at a specified location, or with a neighbour, but we’ll be happy to pass on any delivery notes, and often it is not a problem. We’re not usually able to specify as delivery time unless specifically shown as an option at checkout, as this is handled by the delivery companies.
If you miss a signed-for delivery, you will receive a card through the door with information on how to rearrange delivery.
For next day deliveries in the very unlikely event that we are unable to get the delivery for you the following day, we’ll endeavour to let you know right away, although 95% of next day deliveries arrive on time with the courier. Once your item is with the courier it will be delivered as soon as possible by them, but occasionally at peak times they might be late or delayed.
Bulk orders and quotes
If you’re looking to purchase multiple large items, please get in touch.
Large couches, including Affinity Helena, Diva-Prima and Sports Pro
These large items are available for kerbside delivery. Try to ensure you have help to handle the double pallet item into your property. Please allow at least 4 working days from time of order for delivery and advise preferred delivery dates after this on your order at checkout, or let us contact you after placing your order. In some cases, we can get your order delivered quicker than this, and in some cases there may be a short wait while we work to book a suitable delivery slot.
How do customs charges work with my international order?
Your order automatically includes any relevant sales tax, delivery costs with our couriers, the cost of the product and instructions for delivery.
In some countries where there is no special arrangement with the UK, your country may charge a local customs tax. Usually you will be notified and asked to pay your country’s tax (if required) or confirm delivery separately. In some countries when ordering medical goods, you may not be liable to pay customs duty, or you may be able to claim it back.
We will attempt to deliver your items as soon as possible and as close to the expected delivery date as possible (unless you have specified a preferred date with us) but all deliveries are subject to availability and potential delays for reasons outside of our control. In the unlikely event a delivery is delayed 21 days beyond your order date and you have not agreed an imminent future delivery date with us later than 21 days after your order, you have the right to contact us and request a refund.