Question about your order, returns or delivery?

Please contact us in writing for all order related enquiries as this way we will have everything to hand and can get you an answer quicker.
We answer most questions by email in minutes or hours, not days.
Here’s how to reach us. Either:
  • Just reply to your order confirmation email so all your information is to hand for us
  • Or, email us now at with your question and your name (don’t worry if you don’t know your order number)
  • Or, fill out the form below with your name & email address (don’t worry if you don’t know your order number)

Contact us now – regarding an order, product, to get a custom quote

(Or just to say hello!)

Email us at now or fill out the form below:

    Your name*

    Your email*

    Your enquiry*

    A Speedy Reply

    • We are usually able to answer all questions within 24 hours, sometimes within minutes. But please be patient while we go away and work on your enquiry
    • Please provide as much detail as you can which will allow us to answer your questions in full. Please also double check your email address you type in any form so we can send a reply to the correct address (otherwise we cannot reach you!)
    • If requesting an international delivery quote, please provide your full address, country and postcode

    Did you know?

    See a quick answer to over 90% of questions we answer on the phone by visiting our Frequently Answered Questions.

    About Us

    Body Massage Shop is the UK’s leading online retailer of the highest quality therapy equipment, portable massage tables, spa couches, inversion tables, massage chairs and more for both professional therapists and consumers (a few famous ones too!). We’ve had the genuine pleasure of serving thousands of delighted customers since 2002, and we like to think we’re different from the other big stores and websites. We’re based in the UK, family-run, and have a rich online history you can browse through at the Internet Archives. Read more about us.
    Help & enquiries about your order: (or use the form on this page)
    Office enquiries: 0345 054 2539. Lines open 8am – 4.30pm Monday – Friday. Lines closed weekends and bank holidays, but email is the best way to reach us anytime as this way we have all your order information to hand: We also require written confirmation via email to initiate any returns request.
    Wholesale/bulk order enquiries:

    Distributor or Manufacturer?

    We have provided quality therapy equipment to consumers and businesses worldwide for over twenty years, becoming the leading UK online retailer for a number of specialist brands based abroad. We have delighted customers right around the world, from independent massage therapists to global hotel chains and are always looking to partner with companies offering unique, specialist products that can be hard to find. Read more about us or contact us using the form above to contact a trade representative. Please leave your company details, email and phone number if suitable.

    © Body Massage Shop®. Registered company 10126294 in England & Wales. VAT Number GB249201714. Biovit Health Ltd, Bryndon House, 5/7 Berry Road, Newquay TR7 1AD, United Kingdom. Registered company 10126294 in England & Wales. The text ‘Body Massage Shop’ and associated logo are registered trade marks in the United Kingdom.