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Delivery Times and Rates
BodyMassageShop.com will personally deliver your purchase to your
home or office within 7 days of receipt of your order. We will call
you to arrange a suitable date and time for delivery.
We deliver free of charge to the UK mainland (Scotland, England,
Wales).
There is a charge to Northern Ireland and the Islands (Isle of
Wight, Isle of Man, Channel Islands, Isle of Lewis, Orkney, etc.)
depending on the value of the product. In general, this is likely
to be between £50 and £100. Please contact
us for a quote - we'd be delighted to hear from you.
Free delivery only applies to deliveries made Monday to Friday.
We can deliver most items on a Saturday morning (before 1.00pm)
for which there is a £50 charge.
For security reasons, we can only deliver credit card orders to
the cardholder address only.
Lead Times:
- Massage Tables and On-Site Massage Chairs: 1-2 days
- Massage Chairs: 48hrs to 14 days
- Inversion Tables: 1-2 days
- Massage To Go: 3-7 days
Money Back Guarantee
Only applies to mainland UK.
We realise it can be daunting to purchase a product
over the internet, especially when you can only see a picture and
description of the product.
For your complete peace of mind, we offer a 10-Day
Money Back Guarantee on all our products (except Shiatsu Massage
Chairs):
Order now and use your purchase for 10 days in your
own home or office. Experience and enjoy all the health benefits
as often as you like, whenever you like.
If you decide that you're not absolutely THRILLED
with it during your 10 days - if you don't feel it's lived up
to your expectations - let us know. We'll refund your money. No
questions asked.
All we kindly ask is that the product is returned
in its original condition you received it in, and that its in
the original, undamaged packaging.
For our larger products, we'll arrange for it to
be collected from you - which incurs a collection charge - so
you won't have the trouble of arranging for its return. This collection
charge simply covers the cost of the collection service we use
and no profit is made from it. Please see Returns for return charges.
Plus, you get to keep any free gift(s) included
with your purchase as our way of saying thanks for giving us a
try.
The 10-Day Money Back Guarantee starts from the day
you receive the goods.
Refund requests must be made in writing, via e-mail
or by post, and must be received within the 10-day period.
The goods on collection by us should be in the same
condition in which they were sold to you and repacked into the box/packaging
they arrived in. If the returned goods are not properly repackaged
by you we may levy a 9% repacking/restocking charge.
In practice we have had very few returns and only
a fraction of them are charged this fee. Please note though that
if returned goods are in such a condition that costs are incurred
to repack and ready the product for sale then the 9% may apply.
Refunds will be credited back within 30 days of the
cancellation.
Please see the next section - our Returns Policy -
for further details on returning products.
Returns
In the event that you wish to return your purchase
during your first 10 days, please call us on 0870 744 1875 to arrange
a suitable date and time for collection.
Please do not attempt to return any of our larger
products using the post or a courier service. By using us to collect
the item, you eliminate the risk of damages when using other services,
for which a damage charge would be incurred in such instances.
There is a £20 return charge on Massage Tables, Inversion
Tables, Carry Bags and any other items under 25 Kgs.
For any items over 25kgs, please call us to ascertain
return cost.
Why impose this return charge? It's simple:
-
Should you decide to return your purchase then our charge will
be considerably less than if you were to use the post or a courier
service. We do not make a profit from this. It merely covers
the labour and administrative costs involved. This saves you
time, effort and high costs when returning your purchase.
-
It deters those who wish to try our products for 10 days under
our Money Back Guarantee but who are not seriously considering
purchasing our products. By eliminating wasted time, effort
and expense, we can better serve you with the first-class and
personalised service that you can expect from BodyMassageShop.
If items are faulty then no return charge is payable.
Please contact us with any questions
you may have.
Parts and Labour Guarantee
All of our products carry at least a one year manufacturer's
parts and labour guarantee. If you receive any item that is faulty,
contact us by fax, phone, or e-mail and we'll be happy to provide
an exchange or refund if a suitable replacement cannot be found.
Massage Chairs: If faulty within the guarantee period,
we will send an engineer to repair the product at our cost. Upholstery
is not covered under the warranty.
This in no way affects your statutory rights.
VAT Policy
All prices shown are inclusive of VAT at the prevailing
rate. (Currently 17.5%)
Title of Goods
Title of goods does not pass to the purchaser until
the goods are paid for in full.
Quality and Use of Equipment
We make every effort to ensure that the products marketed
by us are of the highest quality. We are governed by the manufacturer's
ability to provide the quality of product. There are times when
this may be beyond our control. We make every effort to ensure that
the purpose for which the product is advertised is the correct one.
Equipment must at all times be used in conjunction with the manufacturers
instructions, please read carefully before use.
The products we sell have many health benefits and
greatly enhance the quality of life for the vast majority of people.
If however, you are pregnant, have undergone major surgical procedures,
or suffer from any pre-existing medical conditions we recommend
that you first consult your doctor or specialist before purchasing
from us.
Is it safe to use my credit or debit card?
Shopping with us is completely safe and every purchase
is backed by the BodyMassageShop.com security guarantee (see below).
Our secure payment facility encrypts information to ensure that
your transactions are private and protected.
BodyMassageShop.com Security Guarantee
None of our customers have reported fraudulent use
of a credit or debit card as a result of shopping with us. We are
so confident about the transaction security we offer on our site
that we back every purchase with a security guarantee.
Here is why shopping with us is safe:
Our secure payment facility encrypts all your personal
information including credit or debit card number, name and address.
The encryption process takes the characters you enter and converts
them into bits of code that are then securely transmitted over the
Internet.
In the event of unauthorised use of your credit or
debit card, most banks and card issuers either cover all the charges
that result from unauthorised use of your credit or debit card,
or may limit your liability to just £50.00.
If your bank or card issuer holds you liable, we will
cover your liability up to £50.00 provided that the unauthorised
use of your credit or debit card resulted through no fault of your
own from purchases made at BodyMassageShop.com while using the secure
payment facility.
This guarantee only applies to credit or debit card
purchases made using BodyMassageShop.com’s secure payment facility.
This guarantee covers a maximum liability of £50.00.
In the event of unauthorised use of your credit or
debit card, you must notify your card provider in accordance with
its reporting rules and procedures.
As well as our secure payment facility, you can also
place your order using the following methods:
- Phone us and we'll be pleased to
handle your order personally.
- Fax your order to us using the forms
on the order pages.
- E-mail us your contact details and
we'll call you back to take your order.
If you have any queries, please don't hesitate to
contact us.
The BodyMassageShop.com Privacy Policy
At BodyMassageShop.com, we're committed to protecting your privacy.
We use the information we collect about you to process orders and
to provide a more personalised shopping experience. Please read
on for more details about our privacy policy.
What information we collect and how we use it
When you order, we need to know your name, e-mail address, delivery
address, credit or debit card number and expiry date. This allows
us to process and fulfil your orders and to notify you of your order
status. We personalise your shopping experience by using your purchases
to shape our recommendations about other merchandise that might
be of interest to you. We also monitor customer traffic patterns
and site usage to help us develop the design and layout of the store.
We may also use the information we collect to occasionally notify
you about important functionality changes to the Web site, new services
and special offers we think you'll find valuable. If you would rather
not receive this information, please contact
us.
How we protect customer information
When you place orders, we offer the use of a secure server. The
secure server software (SSL) encrypts all information you input
before it is sent to us. Furthermore, as required by the UK Data
Protection Act 1984, we follow strict security procedures in the
storage and disclosure of information which you have given us, to
prevent unauthorised access. Our security procedures mean that we
may occasionally request proof of identity before we are able to
disclose sensitive information to you.
What we do with "cookies"
"Cookies" are small pieces of information that are stored by your
browser on your computer's hard drive. Our cookies do not contain
any personally identifying information, but enable us to provide
features which simplify your shopping experience and allow you to
store items in your shopping basket between visits. Most Web browsers
automatically accept cookies, but you can usually change your browser
to prevent that. Even without a cookie, you can still use most of
the features in our store, including placing items in your shopping
basket and purchasing them.
How we treat your information with outside parties
We are 100% committed to protecting your privacy. We use the information
we collect on the site to make shopping with us as pain free as
possible. We do not sell, trade or rent your personal information
to others and never will. If you never want to receive any announcements
or special offers from us, please contact
us.
Your consent
By using our Web site, you consent to the collection and use of
this information by BodyMassageShop.com. If we decide to change
our privacy policy, we will post those changes on this page so that
you are always aware of what information we collect, how we use
it and under what circumstances we disclose it.
Customer Complaints
We make every effort to ensure that the service we
provide is as efficient and friendly as possible. However, if on
the rare occasion that you feel our service has fallen short of
your expectations please contact us. We are always receptive and
ready to listen. Your complete satisfaction is important to us.
Tell Us What You Think
We would love to hear your questions, comments and
suggestions about our business. Please contact
us.
Enjoy your shopping experience and thank you for visiting
our site.
Mina Pankhania
Director, BodyMassageShop.com
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